FAQ (Frequently Asked Questions) about Cleaning Services in London

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Frequently asked questions about our Cleaning Services


What area Cosmopolit Cleaning covers?
We cover all areas of London and the Greater London area.

What residential cleaning services do you provide?
We provide a general, regular cleaning service, including professional one-off cleans, and steam cleaning services.

How long will it take you to find me a housekeeper?
We try to supply you with a suitable cleaner within 7 days. Sometimes it may take a little longer depending on where you are, what days you prefer etc.

Can I specify the day the housekeeper comes?
We make every effort to meet the requirements of our clients.
In the majority of cases you can specify the day. If your request cannot be met then you will be presented with the nearest alternative options.

What do I do if the cleaner does not turn up?
If this should happen, please call us and we can arrange another cleaner to come.

Who is responsible for providing the cleaning products and materials?
You are responsible for supplying cleaning materials and equipment in addition to making arrangements for access to your home. Alternatively we can supply cleaning materials but there will be an additional cost.

Can my cleaner come when I am at work?
You can leave a set of keys with the cleaner. You don't have to be in on the day the cleaner comes.

Are there a minimum number of hours per visit?
Yes, we require 3 hours minimum per domestic cleaning visit and minimum of 2 hours per commercial cleaning service.

Do I still have to pay when I go away for a few weeks?
No, you do not have to pay when you are away. We need just 24 hours notice before you go and the date of your first cleaning when you are back.


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